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Name |
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1. How or why did you choose Deeb Law Firm, P.A. to represent you? |
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2. Did we deal effectively with the legal matter(s) about which you contacted us? |
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Yes
No |
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Please comment:
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3. Did we keep you informed about the progress of your legal matters? |
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Yes
No |
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Please comment:
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4. Did we meet your expectations of timeliness in working for you? In other words, did we perform on time? |
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Yes
No |
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Please comment:
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5. Did we demonstrate a confident approach to resolving your legal matters? |
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Yes
No |
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Please comment:
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6. Please rate the overall quality of our legal services: |
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Excellent
Very Good
Good
Fair
Poor |
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7. Would you recommend Deeb Law Firm, P.A. to others? |
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Yes
No |
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Please comment:
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8. Were copies of written documents (instructions, correspondence, etc.) provided to you periodically and in a timely fashion? |
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Yes
No |
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Please comment:
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9. Did we provide you with legible photocopied documents? |
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Yes
No |
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Please comment:
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10. Are our bills understandable? |
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Yes
No |
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Please comment:
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11. Did you receive bills in a timely manner? |
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Yes
No |
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Please comment:
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12. If bills were sent to you via US Mail, would you have preferred we deliver billing information through some other method? |
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Yes
No |
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If yes, through which method?
Email
Fax
Spreadsheet
Other:
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Please comment:
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13. If you paid fees by credit card, was this method of payment valuable to you? |
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Yes
No |
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Please comment:
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14. When you call our office, is your call handled politely, promptly and to your satisfaction? |
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Yes
No |
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Please comment:
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15. Have you been to any one of our offices? |
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Yes
No |
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If yes, how were you treated by our staff?
Courteously
Indifferently
Casually
Poorly
Other:
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Please comment:
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16. When calling our offices, how did the telephone receptionist treat you? |
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Courteously
Indifferently
Casually
Poorly
Other:
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Please comment:
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17. If you left a message with the receptionist, did you find that the telephone call was normally... |
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Returned promptly
Returned timely
Returned late
Never returned
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Please comment:
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18. Did you ever utilize our voice messaging system? |
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Yes
No |
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If yes, how did you find it to be?
User-friendly
Confusing
Difficult
Other:
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Please comment:
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19. As a visitor to our Web site... |
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(A) Did you find the Web site user-friendly? |
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Yes
No |
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(B) Did you find the Web site useful? |
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Yes
No |
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(C) Did you have any trouble accessing our Web site? |
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Yes
No |
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(D) Is there anything you feel should be added to or improved on the Web site?
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20. Generally, do you prefer email over regular mail? |
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Yes
No |
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Please comment:
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21. Please add any other comments you might have to help us serve you better. |
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22. Is there someone else associated with your legal matter that should complete this questionnaire as well? |
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| THANK YOU FOR YOUR TIME AND ASSISTANCE! |
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CUSTOMER SATISFACTION SURVEY